Notice of Privacy Practices
MY DR NOW
Effective Date: April 1, 2007 · Last Updated: May 21, 2026 · Version 2.3
OUR COMMITMENT TO YOUR PRIVACY
We understand that information about you and your health care is personal. We create a record of the care and services you receive from The Good Health Group, LLC dba MY DR NOW ("MY DR NOW") and are committed to protecting health information about you. We are required by law to:
Maintain the privacy of health information that identifies you;
Provide you with this notice of our legal duties and privacy practices with respect to your protected health information (PHI);
Follow the terms of the notice currently in effect; and
Notify you following a breach of unsecured PHI.
This notice applies to all of the records of your care generated by MY DR NOW.
ROUTINE USE AND DISCLOSURE OF YOUR MEDICAL INFORMATION
The following categories describe the different ways in which we may use and disclose your PHI without your written authorization, except as otherwise noted.
Treatment
We may use your PHI to treat you (for example, laboratory tests, or when we order or write a prescription for you). Many of the people who work for our practice, including our doctors and nurses, may use or disclose your PHI in order to treat you or to assist others in your treatment. Additionally, we may disclose your PHI to others outside MY DR NOW who are involved in your medical care, such as specialists, hospitals, or pharmacies.
Payment
We may use and disclose your PHI to you, an insurance company, or a third party in order to bill and collect payment for the services you receive from us.
Health Care Operations
We may use and disclose your PHI to operate our business. For example, we may use your PHI to evaluate the quality of care you received from us, or to conduct cost-management and business planning activities for our practice. Some of these services may be provided through our business associates.
Appointment Reminders
We may use and disclose your PHI to contact you and remind you of an appointment, including via SMS, email, or phone.
Treatment Options
We may use and disclose your PHI to inform you of potential treatment options or alternatives.
Health-Related Benefits and Services
We may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.
Release of Information to Family or Friends
We may release your PHI to a family member, friend, or other person involved in your care or the payment for your care, to the extent permitted by HIPAA. For example, a parent or guardian may authorize another caregiver to bring their child to the pediatrician's office, in which case that caregiver may have access to limited information needed for the visit. You may object to such disclosures, and we will accommodate reasonable requests where possible.
Health Information Exchange
MY DR NOW participates in Health Current, Arizona's health information exchange (HIE). Your health information may be securely shared through the HIE for treatment, payment, and healthcare operations purposes unless you submit an opt-out form. The opt-out form is available by contacting Care@MYDRNOW.com.
USES AND DISCLOSURES THAT REQUIRE YOUR WRITTEN AUTHORIZATION
The following uses and disclosures of your PHI require your written authorization:
Marketing
Most uses and disclosures of your PHI for marketing purposes require your prior written authorization. You may revoke your authorization at any time in writing.
Sale of PHI
Any disclosure of your PHI that constitutes a sale of PHI requires your prior written authorization.
Psychotherapy Notes
Most uses and disclosures of psychotherapy notes (where applicable) require your prior written authorization.
Other Uses
We will obtain your written authorization for any other uses and disclosures of your PHI not identified by this notice or otherwise permitted by applicable law. You may revoke your authorization at any time in writing by contacting the Medical Records Department at MedicalRecords@MYDRNOW.com. After you revoke your authorization, we will no longer use or disclose your PHI for the reasons described in the authorization, except to the extent we have already relied on it. We are required to retain records of your care.
YOUR RIGHTS REGARDING YOUR PHI
You have the following rights regarding the PHI that we maintain about you.
Right to Confidential Communications
You have the right to request that we communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home rather than at work. To request confidential communications, you must make a written request specifying the requested method of contact or the location where you wish to be contacted. We will accommodate reasonable requests. You do not need to give a reason for your request.
Right to Request Restrictions
You have the right to request a restriction on our use or disclosure of your PHI for treatment, payment, or healthcare operations. You may also request that we restrict our disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request, except as described below.
Self-Pay Restriction (Required): You have the right to restrict disclosure of PHI to a health plan if (a) the disclosure is for the purpose of carrying out payment or healthcare operations and is not otherwise required by law; and (b) the PHI pertains solely to a healthcare item or service for which you, or a person other than the health plan on your behalf, has paid in full. We are required to honor this specific restriction request.
To request a restriction, submit your request in writing to the Medical Records Department at MedicalRecords@MYDRNOW.com. Your request must describe (1) the information you wish restricted; (2) whether you are requesting to limit our practice's use, disclosure, or both; and (3) to whom you want the limits to apply.
Right to Inspect and Obtain Copies
You have the right to inspect and obtain a copy of the PHI we maintain about you, including patient medical records and billing records, but not including psychotherapy notes.
Electronic Copy: If your PHI is maintained electronically, you have the right to obtain an electronic copy of that information, and to direct us to transmit the electronic copy directly to another person or entity you designate, in accordance with applicable law.
You must submit your request in writing to the Medical Records Department at MedicalRecords@MYDRNOW.com. We may charge a reasonable, cost-based fee for copies, mailing, and supplies associated with your request, consistent with applicable law. If we deny your request to inspect and/or copy, you may request a review of our denial.
Right to Amend
You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our practice. To request an amendment, submit your request on our Request to Amend Medical Records form to the Medical Records Department at MedicalRecords@MYDRNOW.com. You must provide a reason that supports your request for amendment.
We may deny your request if you fail to submit your request in writing with a supporting reason, if we did not create the information, if the information is not part of the medical information maintained by us, or if we determine the information is accurate and complete. If we deny your request, you can appeal our decision in writing.
Right to an Accounting of Disclosures
You have the right to request an accounting of certain disclosures we have made of your PHI. The accounting will not include routine disclosures for treatment, payment, or healthcare operations purposes, disclosures made to you, or other disclosures excluded by law. Submit your request in writing to the Medical Records Department at MedicalRecords@MYDRNOW.com. The first list you request within a 12-month period is free. We may charge for additional lists within the same 12-month period and will notify you of the costs involved before incurring them.
Right to Be Notified of a Breach
You have the right to be notified in the event of a breach of your unsecured PHI, consistent with applicable law.
Right to a Paper Copy of This Notice
You are entitled to receive a paper copy of this Notice of Privacy Practices upon request, even if you have agreed to receive the notice electronically. To obtain a paper copy, contact the Medical Records Department at MedicalRecords@MYDRNOW.com. A current copy of this notice is also posted at our clinical locations and on our website at https://www.mydrnow.com/notice-of-privacy-practices.
USE AND DISCLOSURE OF YOUR PHI IN CERTAIN SPECIAL CIRCUMSTANCES
We may use and disclose your PHI without your written permission when required or permitted by federal, state, or local law, including but not limited to:
Law enforcement purposes
Suspected abuse, neglect, or domestic violence reporting
Health oversight activities and audits
Public health activities, including disease prevention and reporting
Judicial and administrative proceedings
Coroners, medical examiners, and funeral directors
Organ and tissue donation
Research, when approved by an Institutional Review Board with appropriate privacy protections
To avert a serious threat to health or safety
Specialized government functions, including military, national security, and protective services
Workers' compensation, to the extent authorized by law
Emergencies
MINORS AND PERSONS WITH GUARDIANS
Minors and certain disabled adults are entitled to the privacy protections in this notice. Because they cannot legally make healthcare decisions for themselves, a parent or guardian generally makes medical decisions on their behalf, including authorizing the use and disclosure of PHI and exercising the rights listed in this notice.
Under certain situations defined by law, minors may make independent healthcare decisions without parent or guardian knowledge or consent. In those situations, the minor may hold the rights listed in this notice. If the minor chooses to inform the parent or guardian, the privacy rights regarding the relevant PHI may transfer to the parent or guardian.
In certain situations, access to, use of, or release of a minor's PHI may occur without the consent of the parent or guardian, including when the health or safety of the minor is in danger and the PHI is necessary to protect the minor.
COMPLAINTS
If you believe your privacy rights have been violated, you may file a complaint with:
MY DR NOW Administrative Team
Remedy@MYDRNOW.com
U.S. Department of Health and Human Services Office for Civil Rights (OCR)
You have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. Complaints may be filed with OCR at https://www.hhs.gov/hipaa/filing-a-complaint, by mail, or by phone.
No Retaliation: We will not retaliate against you for filing a complaint, exercising your rights under this notice, or participating in any investigation of our privacy practices.
CHANGES TO THIS NOTICE
We reserve the right to revise or amend this Notice of Privacy Practices. Any revision or amendment will be effective for all PHI we have created or maintained in the past, and for any PHI we may create or maintain in the future. The current version of this notice is posted at our clinical locations and on our website at https://www.mydrnow.com/notice-of-privacy-practices. You may request a copy of our most current notice at any time.
CONTACT INFORMATION
For questions about this notice, contact our Privacy Officer:
MY DR NOW Privacy Officer
The Good Health Group, LLC dba MY DR NOW
261 N Roosevelt Ave
Chandler, AZ 85226
Phone: (480) 677-8282
Privacy Complaints: Remedy@MYDRNOW.com
Medical Records: MedicalRecords@MYDRNOW.com
HIE Opt-Out: Care@MYDRNOW.com
Website: https://www.mydrnow.com